Privacy policy

Privacy Policy

Last updated: August 30, 2026

Barkden is operated by Thryx ("Barkden," "we," "us," or "our"). Barkden operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Barkden is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact information, including your name, billing address, shipping address, telephone number, and email address.
Financial information, including payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security information, preferences, and account settings.
Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as information about previous transactions.
Communications with us, including information you provide when contacting Barkden for customer support, returns, refunds, shipping inquiries, or other purposes.
Device information, including information about your device, browser, network connection, IP address, and other identifiers.
Usage information, including information regarding how and when you access, navigate, and interact with the Services.

Personal Information Sources

We may collect personal information:

Directly from you, including when you create an account, place an order, use the Services, contact us, or otherwise provide information to us.
Automatically through the Services, including through your device and the use of cookies and similar technologies.
From service providers that provide technology, payment processing, fulfillment, shipping, analytics, advertising, customer support, or other services on our behalf.
From business partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Barkden and which Services you use, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We may use your personal information to:

Process payments and transactions.
Process and fulfill orders.
Arrange shipping and delivery.
Provide order and tracking notifications.
Process returns, refunds, exchanges, or cancellations.
Create and manage customer accounts.
Provide customer support.
Remember your preferences.
Recommend products that may be relevant to you.
Improve our website, products, and customer experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including sending marketing or promotional communications and displaying advertisements for our products.

Advertising may be personalized based on your interactions with Barkden or, where permitted, your activity across websites and services.

Where consent is required by applicable law, we will obtain the appropriate consent before using personal information for these purposes.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate suspected fraudulent, illegal, unsafe, or malicious activity, and protect Barkden, our customers, and our Services.

Communications

We use personal information to respond to customer inquiries, provide customer support, communicate regarding orders, and maintain our relationship with customers.

Legal Requirements

We may process personal information when reasonably necessary to comply with applicable laws, regulations, court orders, legal proceedings, or government requests and to establish, exercise, or defend legal claims.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate Barkden and provide our Services.

This may include:

Shopify, which provides the ecommerce platform used to operate Barkden.
Payment processors that process customer transactions.
Suppliers and fulfillment providers that process and fulfill customer orders.
Shipping and logistics providers that transport and deliver orders.
Technology and cloud service providers that help operate our Services.
Analytics and advertising providers where applicable.
Customer support providers where applicable.
Government agencies, courts, regulators, or other parties where disclosure is required or permitted by applicable law.
Parties involved in a potential or completed business transaction, such as a merger, acquisition, financing, restructuring, or sale of all or part of our business.

Information required to fulfill an order, such as your name, shipping information, contact information, and order details, may be transmitted to third-party suppliers, fulfillment providers, and shipping carriers.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services.

Information you submit through Barkden may therefore be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country in which you reside.

Shopify may also process information obtained through interactions with Barkden and other Shopify merchants in connection with certain Shopify features.

For more information about Shopify's processing of personal information and privacy rights relating to information processed by Shopify, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

Barkden and our service providers may use cookies, pixels, and similar technologies to operate the Services, remember preferences, understand how customers interact with our website, prevent fraud, measure performance, and support analytics and advertising.

Depending on where you live, you may have the ability to accept, reject, or otherwise control certain non-essential cookies.

Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining the appropriate consent.

Marketing Communications

If you choose to receive marketing communications from us, we may send information about Barkden products, promotions, offers, and updates.

You can unsubscribe from promotional emails at any time using the unsubscribe link contained in those messages.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications relating to transactions, orders, customer support, security, or your account.

Third-Party Websites and Links

The Services may contain links to websites or services operated by third parties.

If you follow a link to a third-party website or service, its privacy practices and terms will apply.

Barkden and Thryx are not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control.

Children's Data

The Services are not intended for children who have not reached the age at which they can legally enter into transactions or provide relevant consent under the laws applicable to them.

We do not knowingly seek to collect personal information from children for the purpose of allowing them to independently purchase products through Barkden.

If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us at support@thryx.studio.

Security and Retention of Your Information

We use reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our Services, maintain customer accounts and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have certain rights concerning your personal information.

These rights may include:

Right to Access / Know: You may have the right to request access to personal information we maintain about you.
Right to Delete: You may have the right to request deletion of certain personal information.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right to Portability: You may have the right to receive a copy of certain personal information in a portable format.
Restriction or Objection: You may have rights to restrict or object to certain processing.
Withdrawal of Consent: Where processing is based on consent, you may have the right to withdraw that consent.
Marketing Preferences: You may opt out of promotional emails using the unsubscribe option provided in those messages.
Advertising Choices: Depending on your jurisdiction, you may have rights relating to targeted or personalized advertising.

These rights are not absolute and may apply differently depending on your location and circumstances.

We may need to verify your identity before processing certain requests.

To exercise an applicable privacy right, contact us at support@thryx.studio.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have a complaint regarding how Barkden or Thryx processes your personal information, please contact us at support@thryx.studio.

Depending on where you live, you may also have the right to lodge a complaint with the appropriate data protection or privacy authority in your jurisdiction.

International Transfers

Barkden operates internationally, and our ecommerce, payment, fulfillment, shipping, technology, and other service providers may operate in different countries.

As a result, personal information may be transferred, stored, or processed outside the country in which you reside.

Where required by applicable law, international transfers will be conducted using recognized legal mechanisms or safeguards.

For transfers from the European Economic Area or United Kingdom where safeguards are required, applicable mechanisms may include adequacy decisions, Standard Contractual Clauses, UK-approved transfer mechanisms, or other legally recognized safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, legal obligations, or other operational requirements.

When we update this Privacy Policy, we will update the "Last updated" date shown at the top of this page and provide additional notice where required by applicable law.