Refund policy

Return & Refund Policy

At Barkden, we want you and your pet to be happy with your purchase. If there is a problem with your order, please contact us and we'll help you through the return process.

Returns

Return requests may be submitted within 30 days of delivery.

To be eligible for a return, your item should generally be in the same condition in which you received it, unused or unworn where applicable, and in its original packaging. You may also be asked to provide your receipt or other proof of purchase.

Some products may be subject to additional return restrictions based on the product, supplier, hygiene considerations, or applicable law.

To request a return, please contact us at support@thryx.studio.

Do not send an item back without contacting us first.

If your return is approved, we will provide you with the appropriate return instructions and, where applicable, an authorized return shipping label. Products returned without authorization or using a different return method or address may not be eligible for a refund.

Because we work with third-party fulfillment partners, the return address may be different from the address shown on your original package.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at support@thryx.studio.

Please include your order number, a description of the issue, and, where possible, clear photos or video showing the problem. We will review the issue and work to provide an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return, including products that are personalized, perishable, used, or subject to hygiene or safety restrictions.

Return eligibility can also vary by product and fulfillment source.

Please contact us before purchasing if you have questions about whether a particular item can be returned.

This does not affect any rights you may have under applicable consumer protection law.

Exchanges

If you would like a different item, size, or variant, contact us first. Depending on the product and fulfillment source, a direct exchange may not be available.

Where a direct exchange cannot be provided, you may need to return the original item in accordance with this policy and place a new order.

Refunds

Once an approved return has been received and processed, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please remember that it can take additional time for your bank, credit card provider, or payment processor to post the refund to your account after it has been issued.

Shipping charges, where applicable, may be non-refundable except where required by law or where the return results from an incorrect, damaged, or defective item.

Order Cancellations

Orders begin processing shortly after they are placed.

Because our fulfillment process is automated, we cannot guarantee that an order can be changed or cancelled after it has been submitted.

If you need to change or cancel an order, contact us immediately at support@thryx.studio. If the order has already entered processing and can no longer be cancelled, you may need to wait for delivery and request a return in accordance with this policy.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error in your shipping information. Once an order has entered processing or has shipped, we may be unable to change the delivery address.

Barkden is not responsible for delivery failures resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.