Shipping policy

Shipping Policy

Thank you for shopping with Barkden.

We work with third-party fulfillment and shipping partners to deliver our products. As a result, products may be shipped from different fulfillment locations and orders containing multiple products may arrive in separate packages.

Order Processing

Orders begin processing shortly after they are placed.

Processing times can vary depending on product availability, fulfillment location, supplier processing, and order volume.

Once your order has shipped, available tracking information will be provided through your order details or shipping confirmation.

Estimated Delivery

Delivery times vary depending on the product, destination, fulfillment location, carrier, and other factors.

Any delivery estimate displayed at checkout, on a product page, or in your order information is an estimate and is not a guaranteed delivery date unless explicitly stated otherwise.

Delivery may occasionally take longer because of circumstances outside our control, including carrier delays, customs processing, severe weather, holidays, high shipping volumes, or other logistical disruptions.

Multiple Packages

If your order contains multiple products, those products may be fulfilled from different locations.

This means your order may arrive in more than one package and packages may be delivered on different days.

You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.

Tracking

When tracking information is available, it will be associated with your order after the carrier has processed the shipment.

Please allow time for tracking information to become active after receiving a shipping confirmation, as carriers may require additional time to register the package in their tracking systems.

Incorrect Addresses

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error, contact us at support@thryx.studio as soon as possible.

Because orders may begin processing shortly after they are placed, we cannot guarantee that an address can be changed after an order has been submitted.

Barkden is not responsible for packages that cannot be delivered because of incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Lost, Damaged, or Missing Orders

If your tracking information indicates a problem, your package appears to be lost, or your order arrives damaged or incomplete, please contact us at support@thryx.studio.

Include your order number and any relevant photos or information so that we can investigate the issue with the appropriate fulfillment or shipping partner.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout or required by applicable law, these charges are not included in the product price and may be the responsibility of the recipient.